Spear Skills Training - Reports of Workshops & Trainings offered

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Training Report 1: Communication Skills for HR Professionals

• Client: World Academy, Bangladesh
• Audience: 25 HR professionals
• Trainer: Aungston John, Lead Trainer at Spear Skills Training
• Duration: October 2024
• Mode: Online (via video conferencing)
• Objective: To enhance the communication skills of HR professionals, enabling them to communicate effectively in a professional setting, handle recruitment processes, and improve overall interaction with employees and stakeholders.

This comprehensive training program was designed specifically for HR professionals to refine their communication abilities across various HR functions. The sessions were interactive, involving practical exercises and real-world scenarios tailored to HR challenges.

Topics Covered:

1. Core Communication Skills:
   • Focused on developing clear, concise, and confident communication within the HR domain.
   • Emphasized the importance of active listening and empathy when communicating with employees.
2. Email Etiquette and Writing Professional Emails:
   • Detailed discussions on how to write clear, professional emails.
   • Addressed common mistakes in email communication and provided best practices for formal correspondence.
3. Handling Professional Calls:
   • Explored the dynamics of effective phone communication in HR.
   • Participants practiced tone control, clarity, and addressing queries over the phone.
4. Conducting and Managing Interviews:
   • Practical guidelines for managing different stages of recruitment interviews.
   • Role-plays were conducted to demonstrate effective questioning techniques and how to assess candidates’ responses.
5. Managing Meetings:
   • Tips and techniques to run productive HR meetings.
   • Emphasized time management, agenda setting, and ensuring participant engagement during discussions.
6. Understanding Behavioral Styles in Communication:
   • Introduced the concept of behavioral styles (analytical, amiable, expressive, driver) and how they influence communication.
   • Helped participants recognize their own style and adapt communication strategies when dealing with different personalities.

• Participants gained a deeper understanding of effective communication techniques, particularly in handling delicate HR functions like recruitment and performance management.
• The interactive nature of the program, with role-playing and real-life case studies, was highly appreciated by the attendees.

• Client: JCT Engineering College, Coimbatore
• Audience: 4 final-year students from the engineering department
• Trainer: Aungston John, Lead Trainer at Spear Skills Training
• Duration: 2-day program, October 2024
• Mode: In-person
• Objective: To equip students with essential communication and soft skills to prepare them for professional job interviews, workplace communication, and overall career success.

The first session focused on enhancing students’ fundamental communication abilities, both in written and spoken forms. The session aimed to prepare students for professional interactions by focusing on:

1. Verbal Communication:
   • Training on clear and effective speech delivery.
   • Techniques to improve pronunciation and fluency in English.
   • Practice sessions were conducted where students participated in mock conversations and group discussions.
2. Written Communication:
   • Covered the basics of formal writing, including resume building, email writing, and crafting cover letters.
   • Introduced techniques to write clear and impactful documents with a focus on professionalism.
3. Public Speaking and Presentation Skills:
   • Provided students with strategies to enhance their confidence in public speaking.
   • Helped them organize their thoughts and deliver presentations with clarity and impact.
4. Listening Skills:
   • Emphasized the importance of active listening in communication.
   • Group exercises involved practicing listening skills and responding appropriately in conversation settings.

On the second day, the focus shifted to soft skills training, aimed at making the students more employable and prepared for professional environments:

1. Interpersonal Skills:
   • Students learned about the importance of building rapport, maintaining positive workplace relationships, and networking.
   • Real-life case studies were discussed, highlighting the role of interpersonal skills in career growth.
2. Interview Skills:
   • Mock interviews were conducted to simulate real-world interview scenarios.
   • Feedback was provided on body language, answering techniques, and professionalism.
3. Time Management:
   • The students were introduced to time management strategies to help them prioritize tasks efficiently in both academic and professional settings.
   • Discussed tools like the Eisenhower matrix and Pomodoro technique for managing work.
4. Teamwork and Collaboration:
   • Interactive group activities were conducted to enhance teamwork and leadership skills.
   • Students practiced collaborative problem-solving through structured activities designed to simulate workplace challenges.
   

• The students showed a marked improvement in their ability to communicate in English, both verbally and in writing.
• The soft skills training equipped them with the confidence and knowledge to perform better in interviews and workplace environments.
• The two-day program provided a well-rounded approach to communication and soft skills, giving students a competitive edge as they prepare to enter the job market.